Subscriptions, Cancellations and Refunds
Version 2026.10 · Last updated 14 October 2026
In short
- The free plan costs nothing.
- The paid plan, Pro, is not on sale yet. When this feature is available, it will be sold through the Apple App Store and Google Play in our apps, and on the web app through RevenueCat Web Billing. In the apps the store takes your payment and handles billing, cancellation and most refunds under its own terms; on the web app we do.
- Cancelling stops the next renewal. You keep Pro until the end of the period you paid for.
- Deleting your murid-murid account does not cancel a subscription, in a store or on the web app.
- We always refund a charge made twice or by mistake. For App Store purchases, Apple issues the refund and we help you ask for it.
This policy is part of our Terms of Use. It is provided by We Lead Sdn Bhd, the company behind murid-murid.
The free plan
Every registered user can use the free plan at no cost. The free plan uses energy, an activity budget that is used up as you practise and refills on a schedule. We are changing this: during the beta, the energy limit is not enforced.
There is nothing to pay, cancel or refund on the free plan.
Coming soon: the Pro plan
Pro is not on sale yet. Everything from here to the end of this policy applies when this feature is available.
| What it is | A family subscription that covers 1 to 4 child seats. Pro removes the energy limit for each child seat. We may add other plans or features later; before any plan goes on sale, the store listing and this page will say what it includes. |
| Billing period | Monthly or annual. |
| Renewal | Renews automatically at the end of each period until you cancel. |
| Where to buy | In our iOS app (Apple App Store), our Android app (Google Play), or on the web app at https://app.murid-murid.com (RevenueCat Web Billing). |
| Price | Shown in Malaysian ringgit in the store, or on the web app's checkout page, before you pay, including any applicable tax. |
| Free trial | None. |
| Who takes your payment | In the apps, Apple or Google: the store bills you, renews and refunds under its own terms. On the web app, We Lead Sdn Bhd, through RevenueCat Web Billing with Stripe as the payment processor; we refund under this policy. We never see your full card details. |
| When you get access | Immediately after the store or the web checkout confirms your payment. |
Cancelling
You cancel where you bought:
- Apple: Settings > Apple Account > Subscriptions on your iPhone or iPad.
- Google: Play Store > Payments & subscriptions on your Android device.
- Web app: Settings > Subscription on the web app, which opens the RevenueCat Web Billing page where you change or cancel your plan.
After you cancel, your subscription does not renew. You keep Pro until the end of the period you have already paid for.
Deleting your account does not cancel your subscription. If you plan to delete your murid-murid account, cancel your subscription first, in the store or on the web app, or you will keep being charged.
Refunds
In the apps the store takes your payment, so refunds follow the store's process. On the web app we take your payment and decide on refunds ourselves.
If you bought through the Apple App Store
Ask Apple for a refund at reportaproblem.apple.com. Apple decides on every App Store refund. We cannot issue or approve Apple refunds.
If you bought through Google Play
- Within 48 hours of the charge: request a refund through Google Play.
- After 48 hours: Google leaves the decision to us. Email hello@murid-murid.com with your Google Play receipt. We refund a charge made twice or by mistake (see below). We do not refund for other reasons, such as a subscription you did not use, unless Malaysian law requires it.
If you bought on the web app
Email hello@murid-murid.com with your receipt. We refund a charge made twice or by mistake (see below). We do not refund for other reasons, such as a subscription you did not use, unless Malaysian law requires it. Nothing in this policy takes away your rights under the Consumer Protection Act 1999.
If you were charged twice or by mistake
We always refund a duplicate or mistaken charge. Contact us at hello@murid-murid.com or on WhatsApp at +60 16-318 6410 with your receipt.
- For a Google Play or web app purchase, we refund it.
- For an App Store purchase, only Apple can issue the refund, so we will help you ask Apple for it. If Apple declines, we add the same period of Pro to your family's account free of charge, so you are not out of pocket.
What happens after a refund or when a subscription ends
If a subscription is refunded, or it lapses (for example because you cancelled or a payment failed), the Pro seats end and your children return to the free plan. Their accounts are not deleted.
Changing the number of seats
- Adding seats applies straight away.
- Removing seats applies from your next renewal. You keep the seats you paid for until then.
Stars and other rewards
Stars, XP, crowns and streaks are rewards for practice. They have no money value. They cannot be bought, sold, exchanged for money or refunded.
Your rights under Malaysian law
Nothing in this policy takes away your rights under the Consumer Protection Act 1999, including the guarantee that our services are provided with reasonable care and skill.
Contact us
- Company: We Lead Sdn Bhd (registration number 202501054044 (1655450-H))
- Address: H-7-1, Desa Kepong, Jalan Rimbunan Teratai 1, Pekan Kepong, 52100 Kuala Lumpur
- Email: hello@murid-murid.com
- Phone and WhatsApp: +60 16-318 6410